Which shipping courier do you use? For Malaysia shipments: DHL-e / Poslaju For Singapore shipments: Aramex / Janio Other couriers if above are unavailable: Pgeon, Flash, SF Express, 6. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. These charges must be paid by the recipient of the parcel. Will my parcel be charged customs and import charges? Any customs or import duties are charged once the parcel reaches its destination country. International shipping is chargeable from RM50 - RM150 depending on destination country. ![]() Same-day delivery is chargeable from RM11 - RM25 depending on delivery location. What are the shipping rates? Free shipping is available for all orders with no minimum spend required for all Malaysia and Singapore deliveries. For same-day delivery: A text message will be sent to the recipient's phone number (no parcel info included) once the order is processed and ready to send out. ![]() How can I track my order? For free shipping: An email that includes a tracking link will be sent to you by EasyParcel once the parcel order is created, it is customer's responsibilities to check on the status of the parcel upon receiving the tracking email. For same-day delivery: All orders placed before 12pm on Monday-Friday will be processed and delivered by Lalamove/Grab on the same day before 7PM. How long does delivery take? For free shipping: Delivery within West Malaysia will take 7-10 working days, East Malaysia 10-15 working days and international delivery will take 20– 30 business days once your order has been shipped out from our warehouse. Monday - Friday: 10AM - 6PM (closed on weekends and public holidays)ġ. Level 19, Equatorial Plaza, Jalan Sultan Ismail, 50250 Kuala Lumpur. ![]() Gently wipe the surface of the decorative elements to retain its shine." Jewellery that has decorative elements in their design are not advised to be soaked in water/chemicals as it might cause them to fall off from the jewellery, this is to prevent potential damage and allow the piece to remain in top condition. Decorative elements: Mother of Pearl, Zirconia, Ceramic Inlay, Cryolite etc. Store your titanium jewellery separately from other metal jewellery to prevent rubbing and scratching. Storage When you're not wearing your titanium jewellery, store it in a soft pouch or in the original Celovis jewellery box to prevent scratches and minimize exposure to moisture and air. It is advisable to remove your titanium jewellery during activities that could put it at risk, such as exercising, playing sports, or engaging in vigorous physical activities. Avoid dropping or hitting your titanium jewellery against hard surfaces to prevent deformation or other damage, also avoid wearing your titanium jewellery while sleeping to prevent any accidental damage. (Including shampoo, perfume, hair spray, alcohol etc.) Scratches & Dents Although titanium is a durable metal, it can still be susceptible to scratches & dents. Avoid using harsh chemicals that can damage the metal and cause discoloration, remove your jewellery before swimming in chlorinated pools, using household cleaning products, or engaging in activities involving contact with chemicals. ![]() Cleaning There might be residue of sweat and bodily fluids after wearing your jewellery for a period, wipe off the surface of your jewellery with polishing cloth or any lint-free cloth once a week to maintain its shine and brilliance. Titanium is a metal that is 100% anti-rust and anti-tarnish, which makes it very easy to mantain and care for.
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